Legal & Privacy

1. About Pangea Journeys

Welcome to Pangea Journeys ("Pangea Journeys", "we", "our", "us"). Pangea Journeys is a bespoke travel design company specializing in curated holidays, destination celebrations, incentive travel, luxury experiences, spiritual journeys, family vacations, and customized travel solutions worldwide.

By accessing our website, communicating with our team, requesting quotations, making reservations, or utilizing any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, Privacy Policy, Disclaimer, and Booking Conditions. If you do not agree with any part of these terms, you should discontinue use of our website and services immediately.

2. Privacy Policy

Our Commitment to Privacy

Your privacy is important to us. Travel planning often requires the sharing of personal information, travel preferences, identification documents, and payment information. We recognize the trust placed in us and are committed to handling all information responsibly, securely, and confidentially.

Information We Collect

We may collect the following information:

Personal Information

• Full Name, Address, Email Address, Mobile Number, Date of Birth
• Nationality, Passport Details, Emergency Contact Information

Travel Information

• Travel Preferences, Dietary Requirements, Accessibility Requirements
• Frequent Flyer Information, Accommodation Preferences, Special Occasion Details

Transaction Information

• Reservation Details, Payment Information, Billing Information

Website Information

• IP Address, Browser Type, Device Information, Website Usage Data
• Cookies and Analytics Information

How We Use Your Information

We use information to:

• Design personalized travel itineraries
• Process bookings and reservations
• Coordinate services with suppliers
• Communicate important travel updates
• Improve website performance and provide customer support
• Meet legal and regulatory obligations
• Send marketing communications where consent has been provided

Information Sharing

Pangea Journeys does not sell, rent, or trade personal information. Information may be shared solely for the purpose of delivering requested travel services with:

• Hotels, Airlines, Cruise Companies, and Ground Transportation Providers
• Destination Management Companies and Tour Operators
• Event Venues and Visa Facilitation Partners

Data Security & Marketing

We maintain reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction. Payment transactions are processed through secure third-party payment gateways and banking partners.

Clients may receive newsletters, travel updates, offers, and destination insights if consent has been provided. You may unsubscribe at any time.

Cookies & Third-Party Websites

Our website may utilize cookies and analytical tools to improve user experience and website functionality. Users may disable cookies through browser settings; however, certain features may not function optimally. Our website may also contain links to external websites. Pangea Journeys is not responsible for the privacy practices, content, or policies of third-party websites.

3. Booking Conditions

Quotations & Reservations

All quotations provided by Pangea Journeys are subject to availability, supplier confirmation, and revision until confirmed. They are based on prevailing exchange rates and supplier pricing. No quotation constitutes a confirmed reservation.

Bookings become confirmed only after written confirmation from Pangea Journeys, receipt of required deposits, and confirmation from relevant suppliers. Availability cannot be guaranteed until confirmation has been issued.

Payments & Pricing

Payment schedules will vary based on destination, supplier requirements, and travel dates. Payments may be made through Bank Transfer, Credit/Debit Card, or Approved Online Payment Platforms. Failure to meet payment deadlines may result in cancellation of services without liability to Pangea Journeys.

Prices may be affected by currency fluctuations, government taxes, fuel surcharges, supplier-imposed increases, or regulatory changes. Pangea Journeys reserves the right to revise prices before final payment where circumstances beyond our control require such adjustments.

4. Cancellation & Refund Policy

All cancellations must be received in writing. Cancellation charges will depend on airline, hotel, cruise, ground supplier, and event venue policies. Certain reservations may be completely non-refundable.

Where applicable, refunds shall be processed after deduction of supplier cancellation charges, banking charges, payment gateway fees, and administrative costs. Refund timelines depend upon supplier processing schedules and banking systems.

No refunds shall be provided for unused hotel nights, missed meals, missed tours, voluntary itinerary changes, early departures, or no-shows.

5. Passports, Visas & Travel Documentation

Clients are solely responsible for ensuring valid passports, required visas, entry permits, vaccination certificates, travel insurance, and health declarations. While Pangea Journeys may provide guidance, responsibility for obtaining and maintaining valid travel documentation remains with the traveller. Visa approvals remain solely at the discretion of the issuing authorities.

6. Travel Insurance

We strongly recommend comprehensive travel insurance covering Medical Emergencies, Hospitalization, Trip Cancellation, Flight Delays, Lost Baggage, Personal Liability, and Emergency Evacuation. Pangea Journeys shall not be responsible for losses that could have been covered under appropriate insurance coverage.

7. Limitation of Liability

Pangea Journeys acts as an intermediary between clients and independent service providers (Airlines, Hotels, Cruise Companies, Transportation Operators, Destination Management Companies, Tour Guides, Event Venues). We do not own, manage, operate, or control these suppliers.

Accordingly, Pangea Journeys shall not be liable for supplier insolvency, flight disruptions, schedule changes, overbookings, weather-related interruptions, natural disasters, political unrest, government restrictions, strikes, force majeure events, loss of baggage, personal injury, illness, death, or property damage.

8. Force Majeure

Pangea Journeys shall not be liable for any failure to perform obligations resulting from circumstances beyond reasonable control, including but not limited to natural disasters, floods, earthquakes, pandemics, epidemics, war, terrorism, civil unrest, government actions, border closures, or transportation failures. In such circumstances, refunds will depend upon recoveries received from suppliers.

9. Website Disclaimer

Information presented on this website is provided for general informational purposes only. While reasonable efforts are made to ensure accuracy, Pangea Journeys does not warrant that information is complete, current, error-free, or that website operation will be uninterrupted. Content, itineraries, images, pricing, and destination information may change without notice.

10. Intellectual Property

All website content including text, images, graphics, logos, branding, itineraries, and designs remain the property of Pangea Journeys unless otherwise stated. No content may be copied, reproduced, distributed, or utilized without prior written permission.

11. Acceptable Use

Users agree not to violate applicable laws, attempt unauthorized access, introduce malicious software, interfere with website operations, harvest data using automated methods, or infringe intellectual property rights.

12. Confidentiality

All personal information, travel plans, correspondence, and documents shared with Pangea Journeys shall be treated confidentially except where disclosure is required to fulfill travel services, by law, by regulatory authorities, or to protect legal rights.

13. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from the use of this website, services, bookings, or transactions shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra, India.

14. Modifications

Pangea Journeys reserves the right to amend these Terms, Conditions, Policies, and Disclaimers at any time. Updated versions shall be published on this website and shall take effect immediately upon publication. Continued use of the website or services constitutes acceptance of the revised terms.